Customer Relations Executive
Construction Amp Building
Develop long-term sustainable business relationships with corporate and business unit executives. They work in professional services organizations and manage client engagements, business development, sales and consulting activities. In order for relationship executives to perform their jobs effectively, they must be business savvy and possess advanced knowledge of professional services sales strategies. Demonstrated expertise in building and maintaining relationships is another valuable job skill. Key duties include:
Duties & Responsibilities:
Develop strong and trusted relationship with customers through timely and accurate communications.
Manage high volume of customer calls to ensure excellent customer service and satisfaction.
Resolve customer issues in accurate and timely manner.
Attend and conduct project status and review meeting with customers.
Maintain and update documents related to customer accounts and business reports.
Develop new business opportunities in every customer communication.
Coordinate calls, meetings and communications between management and customers.
Validate and qualify new customers before referring to the appropriate sales manager.
Assist in developing sales and marketing initiatives.
Assist technical and marketing teams in developing marketing materials and proposals.
Generate customer reports on periodic basis.Job Details