Customer Experience Associate
No ExperienceLess Than 1 Year
DESCRIPTIONWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results.
Maintaining ongoing customer relationships and networking
Implementing success programs
Contributing to sales
Onboarding and training clients
You should also be able to provide insights on client-to-business interactions
Improve customer experience through product support
Handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and the ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.